2-for-1 DWS Wine Safari Tour Voucher: Terms and Conditions
Issued by: Durbanville Wine Safari (Pty) Ltd (registration number 2024/280613/07, not VAT registered), 21 Marais Close, Edgemead, Cape Town, 7441 ("DWS", "we", "us"). The voucher is offered at Doorstep Blending Experience (DSB) events run by Doorstep Wines And Events (Pty) Ltd (registration number 2025/351713/07). DWS issues and honours the voucher.
Version [X], dated [X]. We will not change these terms in a way that disadvantages you after your voucher has been issued.
1. What you get
Book two seats on the same DWS Wine Safari Tour on the same date. Pay the full published price for one seat and get the second seat free. The voucher covers the seat price only. It does not cover extras such as [food, extra tastings, wine purchases, transfers or gratuities].
2. How long it's valid
The voucher is valid for 3 years from the date of issue. The issue date and expiry date are shown on your voucher email. You may book a tour for any available date up to and including the expiry date.
3. How to book
- You must book in advance through [booking link / bookings@durbanvillewinesafari.com / 082 759 2274] and quote your voucher code when you book.
- Bookings depend on availability. We can't guarantee a particular date or tour.
- The voucher is valid on [list eligible tours] only. It is not valid on [private, charter or corporate tours / special events] or on these blackout dates: [X].
- If you cancel within the free-cancellation period in our booking terms, your voucher is reinstated with its original expiry date. If we cancel or reschedule your tour, we will reinstate your voucher or rebook you on another date.
4. Limits
- One voucher per person and per email address. Copies, duplicates or vouchers claimed with more than one email address by the same person are not valid.
- One voucher per booking.
- The voucher can't be exchanged for cash or credit and can't be sold.
- The voucher is in your name and is not transferable. You (the person who claimed it) must be one of the two guests. Your companion can be anyone aged 18 or older.
- The voucher can't be used with any other discount, special or promotion.
5. Age and responsible drinking
- All guests must be 18 or older. Please bring a valid ID, driver's licence or passport. We and our partner wine farms will refuse entry or service to anyone who can't show proof of age. If you are refused for this reason, we can't give a refund or reinstate the voucher.
- Please drink responsibly. Our partner wine farms will not serve anyone who appears to be intoxicated. Never drink and drive. We recommend that pregnant women do not drink alcohol.
- We may ask a guest to leave the tour if their behaviour puts their own safety or the safety of others at risk.
6. Lost vouchers
If you lose your voucher email, contact us using the details below. We will resend it to the email address you used to claim it, with the original expiry date. We can't resend it to a different email address unless you can show us that the voucher belongs to you.
7. Checking vouchers
We may check any voucher before we accept a booking or on the day of the tour, for example by matching the voucher code to the email address that claimed it. We may refuse a voucher that is expired, already used, copied, altered or obtained in breach of these terms. We will tell you why.
8. The tour itself
Your tour is governed by our standard booking terms in force when you book, which are available at [booking terms URL]. If those terms conflict with these voucher terms on any point about the voucher, these voucher terms apply. Nothing in either set of terms takes away your rights under the Consumer Protection Act.
9. Our responsibility to you – please read carefully
- Wine tours involve some everyday risks, such as uneven ground on farms, outdoor travel and the effects of alcohol. Please follow our guides' safety instructions and take reasonable care of yourself and your belongings.
- We are responsible for loss, injury or damage that we, our staff or our service providers cause through negligence or gross negligence. Nothing in these terms limits or excludes that responsibility, our liability for death or bodily injury, or any of your rights under the Consumer Protection Act or other law.
- To the extent that the law allows, we are not responsible for: (a) loss caused by your own failure to follow reasonable safety instructions or by your own unlawful or reckless conduct; (b) events beyond our reasonable control, such as severe weather, fire, road closures or load-shedding (in which case we will offer you another date); or (c) emails that don't reach you because of a wrong email address or a spam filter.
- If we can't honour a valid voucher for a reason that is our fault, we will offer you another date or a free seat on a comparable tour.
10. Law and disputes
South African law applies to these terms. Please contact us first so that we can try to resolve any complaint. You may also approach the Consumer Goods and Services Ombud (www.cgso.org.za), the National Consumer Commission or any South African court with jurisdiction.
11. Contact us
Durbanville Wine Safari (Pty) Ltd
21 Marais Close, Edgemead, Cape Town, 7441
Email: info@durbanvillewinesafari.com | Phone: 082 759 2274
Website: https://durbanvillewinesafari.com/